Please note that as a courtesy to all clients a prompt appointment schedule is adhered to. Late appointments may not be honored, but will still be charged at the full price. If for any reason you wish to change the treatments which you have been booked in for, you must advise us with a minimum of 24 hours’ notice, otherwise the full treatment price as per your original booking will be charged for.
If you need to change your appointment this must be done via a phone call to 07947819492. Please be advised that we are unable to accept changes to appointments made via mobile phone text message, through our Facebook page or by using Facebook Messenger.
We regret it is necessary to charge the full price of treatments in the event of cancellations being made less than 24 hours before an appointment. Non-arrival will be charged at the full price of the treatment. This also applies to Gift Certificates, 100% of the value will be forfeited.
Personal details taken from clients during consultations will be kept safe and in the strictest confidence. We will only use this information to ensure that the treatments we give you are suitable. It is your responsibility to inform us of any long-term changes to your health, this is so that we can ensure that any treatments we give are appropriate.
We send out regular newsletters by email to inform you of exclusive offers and news about Claire Blackie Aromatherapy. You have the right to unsubscribe from our email database at any time. Your email address is only available to Claire Blackie Aromatherapy and will not be shared with third parties. You have the right to inspect the information held about you. You always have the right to request Claire Blackie Aromatherapy delete or correct the information held about you.
We reserve the right to alter prices without prior notice.
Please inform your therapist of any medical condition including pregnancy prior to booking, as some treatments may not be appropriate for you, or in many preexisting medical cases a GP’s note maybe required. We reserve the right to cancel your treatment if you fail to comply with our requests.
Alcohol should not be consumed before or after Holistic treatments and ensure you drink plenty of water.
All vouchers are valid for six months; the expiry date is clearly stated on each voucher. If a voucher is not used before this time, the voucher is completely non-refundable and will no longer be valid. In the event of a lost voucher, Holistic Hands can issue a new voucher, subject to proof of purchase.
All treatments will require a £5 deposit at the time of booking through either Paypal, bank transfer or cash.
We require full payment on the day of the treatment in cash.
Without exception, we will not accept returns on open or used items, unless the item is faulty. Products on exclusive offer or explicitly noted as non-returnable cannot be returned.
Due to the nature of some of the treatments variations can and will occur. Customers are expected to ensure that they are happy with the results before leaving the premises as refunds after the treatment will not be given.
For the maximum benefit of your treatment please ensure all mobile phones are switched off, or placed onto silent mode.
By us: In the event of staff sickness or unavailability we will contact you immediately to discuss postponing to an alternative time.
By you: Please cancel any appointment if you think/know you have anything that may possibly be contagious, from sore throats, and colds and flu, to anything on the skin or causing sickness. We reserve the right to refuse treatment if you keep your appointment while poorly/contagious.
An initial 15 min consultation will be required for all treatments, these include complete assessment and medical history review.
Clients will be asked to sign a copy of these terms before their initial treatment commences, and will thereafter apply to all subsequent visits, treatments and therapies.